LetCare Hub

For landlords, tenants and homeowners

Keep property care under control.

Manage repairs, maintenance, documents and reminders in one place—with clear updates for landlords and tenants.

Create an accountSee how it works

LetCare Hub helps you organise records and deadlines. Using it does not by itself guarantee legal compliance.

Needs attention

Sample data

  • Damp in bedroom — investigation due

    Flat 2, 14 Sample Street

    Due soon

  • Gutters overdue

    Sample Cottage

    Overdue

  • Boiler service booked

    Flat 2, 14 Sample Street

    In 21 days

  • Smoke alarms tested

    Sample Cottage

    Done

Built for everyone involved

  • Tenant repair reports

    Tenants report repairs with photos from their phone. Every report gets a reference and a clear next step.

  • Awaab’s Law tools for Scotland

    Helping Scottish landlords manage Awaab’s Law duties: working-day deadlines, investigations, summaries and an audit trail.

  • Maintenance reminders

    Recurring jobs and safety checks, from weekly to every ten years — completing one schedules the next, once.

  • Landlord records

    Invoices, certificates and case reports stored privately and linked to the right property and job.

  • Contractors in the loop

    Assign work and let contractors record visits, start dates and completion evidence.

  • For landlords, tenants and homeowners

    Multiple properties, rooms and appliances — plus costs, history and documents in one place.

How reporting and resolving repairs works

  1. 1

    Tenant reports

    Describe the issue and add photos from a phone. A case reference is issued.

  2. 2

    Landlord reviews

    See the report, key dates and the next required action.

  3. 3

    Investigate & update

    Record findings, issue a summary and keep the tenant informed.

  4. 4

    Repair & close

    Contractors record work started and completed, with evidence.

Awaab’s Law support for Scottish landlords

  • Working-day deadlines calculated with Scottish bank holidays
  • Stage, due date and remaining days shown as On track, Due soon or Overdue
  • Investigation findings and written summaries recorded
  • Exceptional circumstances logged, keeping original deadlines visible
  • Full audit history and PDF case exports
  • Items needing review clearly flagged

These tools help you track duties and keep evidence. They are not legal advice and do not guarantee compliance.

Frequently asked questions

Who is LetCare Hub for?

Landlords managing repairs and maintenance, tenants reporting issues, and homeowners planning upkeep.

How do tenants get access?

A landlord adds the tenant’s email to a property. When the tenant signs in with that verified email, they can report repairs and follow updates.

Are my documents private?

Yes. Files are stored privately and are only visible to your account and people you share a case with.

Does it guarantee Awaab’s Law compliance?

No. It helps you track deadlines and keep evidence, but you remain responsible for meeting your legal duties.

Can I use it on my phone?

Yes. It works in any modern browser and can be installed to your home screen.

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